Shipping & Delivery Policy

Effective Date: [Insert Date]

At Khurja Studio, we are dedicated to ensuring that every handcrafted ceramic and home décor product reaches you safely and in a timely manner. This Shipping & Delivery Policy outlines our order processing procedures, shipping timelines, and delivery terms.

1. Order Processing Timeline

All orders are processed after successful confirmation of payment.
  • Orders are typically prepared and dispatched within 2–3 business days.
  • During festivals, promotional events, sale periods, or other peak seasons, order processing times may be extended.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Requests for order cancellation will only be accepted within 4 hours of placing the order.
Once an order has been packed or handed over to the courier partner, it cannot be cancelled.

2. Shipping Fees

Shipping charges are calculated based on the order value and selected payment method.
Order Amount
Below ₹899 (Prepaid Orders)
₹900 and Above (Prepaid Orders)
Below ₹899 (Cash on Delivery Orders)
₹900 and Above (Cash on Delivery Orders)
Shipping Fee
₹75
Free Shipping
₹150
₹70
Applicable shipping charges, if any, will be displayed at checkout before the customer completes the purchase.

3. Delivery Partners

To ensure reliable delivery across India, Khurja Studio collaborates with reputed third-party logistics and courier companies.

While we make every effort to dispatch and deliver orders within the estimated timelines, certain circumstances beyond our control may affect delivery schedules, including:
  • Adverse weather conditions
  • Transportation disruptions Natural disasters
  • Government restrictions
  • Regional lockdowns
  • Operational delays by courier partners
Khurja Studio shall not be held responsible for delays arising from such external factors.

4. Serviceable Locations

We currently ship to a majority of pin codes across India.

If an order is placed for a location that is not serviceable by our logistics partners, our support team will contact the customer to discuss alternate delivery arrangements or process a full refund, if necessary.

5. Estimated Delivery Schedule

Delivery timelines vary depending on the destination.
  • Metro Cities: Approximately 3–7 business days Non-Metro Cities and Semi-Urban
  • Areas: Approximately 5–10 business days
  • Remote and Rural Locations: Approximately 7–12 business days
Please note that these timelines are indicative and should not be considered guaranteed delivery commitments.

6. Shipment Tracking

Once your order has been dispatched, you will receive a shipment confirmation via email and/or SMS containing:
  • Courier partner details
  • Tracking number/AWB number
  • Shipment tracking link (where available)
Customers can use these details to monitor the status and progress of their shipment.

7. Shipping Limitations

Certain products may be subject to shipping restrictions due to factors such as:
  • Product dimensions
  • Weight limitations
  • Fragile nature of the product
  • Destination-specific delivery constraints
In such cases, our customer support team will reach out to provide suitable alternatives or additional information.

8. Customer Responsibility for Address Details

Customers are solely responsible for providing complete and accurate shipping information during checkout.

Khurja Studio shall not be responsible for:

Failed delivery attempts
Delayed deliveries
Additional shipping costs
Losses resulting from incorrect, incomplete, or inaccurate address details supplied by the customer

If a shipment is returned due to incorrect address information, additional re-shipping charges may apply.

9. Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, lost in transit, or delivered in damaged condition, please contact our support team within 48 hours of the delivery date or expected delivery date.

To facilitate prompt resolution, customers may be required to provide:

  • Order ID
  • Photographs of the damaged item (if applicable)
  • Images of the outer packaging and shipping label
  • An unboxing video for damaged product claims

After investigation and verification, Khurja Studio may, at its sole discretion, offer:

  • Replacement of the affected product
  • Reshipment of the order
  • Partial or full refund

10. Contact Information

For questions or concerns regarding shipping, delivery status, or logistics, please contact:

Khurja Studio
Website: www.khurjastudio.in
Email: support@khurjastudio.in
Phone: +91 [Your Contact Number]

Our customer support team will be happy to assist you with any shipment-related queries.